Refund Policy

General approach

Refund requests are reviewed case by case. We consider the purchase type, usage, technical issues, duplicate payments, account status, and applicable consumer protection rules.

Submitting a request does not guarantee a refund, but we will review the context and respond through the support channel available on the MkBoard website or in your account.

Subscriptions

You can cancel a subscription to stop future renewals. Unless required by law or stated at purchase, partial refunds for an active billing period are not automatically provided after a subscription has been used.

If you believe you were charged after cancellation, charged twice, or unable to access paid features because of a MkBoard issue, contact support with your account and order details.

Credits and usage-based features

Credits or generation usage that has already been consumed is generally not refundable. If a paid generation fails because of a service-side issue and no usable result is provided, we may restore credits or provide another remedy.

Technical issues

If you cannot install or use the desktop app because of a verified MkBoard defect, contact support so we can troubleshoot first. If the issue cannot be resolved, we may approve a refund where appropriate.

How to request a refund

Send the account email, order identifier, purchase date, payment provider if available, and a short explanation of the issue through the MkBoard support channel. We may ask for more information to verify the request.